Our Process
Effective, Proactive Collections
Trusted Relationships
Community Association collections requires a disciplined approach that meets the individual demands of Community Association Boards and Community Association Managers while also respecting the situation of each individual homeowner. Starting with an in-depth understanding of community policies and Association covenants, the collections process starts immediately and results are realized within the first 30 days.
Recognizing that Association assessments are the lifeline for managing the community, the collections process centers on the best interest of the community Association with diligently performed proactive homeowner engagement.
Better results with PayHat Recovery
24/7 Portal Access
You and your homeowners stay informed of outstanding balances, open files and collections success with 24/7 portal access.
Diligent Homeowner Engagement
We engage homeowners through multiple digital channels as well as direct phone contact that yields immediate results.
Comprehensive Reporting
You’ll always know the status of every collection file, amounts collected and amounts outstanding with monthly PayHat reports.
PayHat Collections Platform
Resident Recovery Files
Reporting & Analytics
Artificial Intelligence
Machine Learning
Secure Data Storage
Community Association Engagement
- Community Association Intake
- A/R Analysis & Collection Proactive Audit
- Recovery & Resident Engagement Plan
- Public Records Search Third-Party Actions
Collections Analytics Comprehensive Reporting
Homeowner/Resident Engagement
- Digital Channel Identification
- Automated Electronic Communications
- Collections Negotiation & Payment Planning
- Resident Financial Assistance & Options
Touchless Settlements & Online Payments
Driven by Performance
Beyond our commitment to high recovery rates is an unmatched level of service we provide to Association Boards and Community Association Managers. We also know that every interaction with homeowners must be carefully managed and we are respectful of each individual situation while always adhering to the requirements set forth by Association Boards.
When we engage homeowners in the recovery process, here is what you can expect:
- Expedient file creation, management and monitoring
- Dedicated account manager to Association management
- Daily and weekly homeowner outreach per recovery plan
- Homeowner debt and ability to pay assessment
- Direct negotiations and payment plan agreements
- Payment plan monitoring and timely payments
- Monthly status and success reports
- 24/7 portal access and online payments system
